Q: Are these beds available for hire?
Hire may be available depending on a few details that can be discussed with one of our product consultants. Please call our team to discuss your requirements. Hire may be available for metro areas but not regional.
Q: How strong are these beds?
These beds are extremely strong. They are handcrafted and made from the highest quality beechwood timber that can withstand users’ challenging behaviours. Medifab also has a rigid ‘solid base’ option that removes the height adjustment and profiling mattress capability, making it even stronger for those situations where jumping might be an issue. The base is replaced with solid timber slats instead.
Q: If something breaks on the bed how long will it take to get spare parts?
Medifab stocks an extensive range of spare parts for the Safe Surround and Genie beds in Australia for fast delivery if something were to malfunction or break. This includes motors, hand controllers, nuts, bolts etc.
Q: Does Medifab hold stock of these beds?
Yes! Our beds are stocked in Australia for fast turnaround times once the bed has been funded and paid for. However, if there are additional customisations such as padding or Perspex upgrades, a delay will be necessary.
Q: Who manages the delivery and install of the bed?
Medifab has third party install contractors in all major capital cities throughout Australia who will deliver and install the bed in the bedroom of your choice within your home. If you live in a remote or regional part of the country, our contractors will travel to your location.
In New Zealand, delivery and install is handled directly by Medifab technicians.
Q: Are there any colours available?
Yes, colours are available, however these are only offered on the Genie bed and can be specified on the upright rails only. Medifab does not stock the Genie bed with colours, and this would take approximately 6 months from time of order to arrive.
Q: Will the bed fit in my house?
The bed will arrive completely disassembled, and our technicians will build the bed within the bedroom of choice in your home. The beds are too big to pass through standard size doorways. If a bedroom change is necessary, the bed would need to be disassembled and reassembled in the new bedroom. Most houses have at least 2.4 metre ceilings which means that all the beds will fit, however air conditioners, lights or any other hanging items on the roof may interfere with the bed and will need to be removed prior to installation. To chat with your requirements today call our team and we will be able to assist.
Q: Do these beds get government funding?
Yes absolutely! In Australia, the NDIS will fund these beds. An assistive technology application must be lodged, and if approved, the NDIS will provide funding. For more information visit the NDIS website. We also suggest you speak with your allied health professional to aid in this process.
In New Zealand, government funding is also available, and much like the NDIS funding in Australia, an assistive technology application must be lodged, and if approved, funding will be provided.
Q: How can I trial the bed?
At this point in time, we are unable to offer trials. This is because these beds are too large to ship within the country and assemble in your home to conduct a trial. Virtual trials are available upon request via Zoom. We suggest calling our customer support team to discuss a suitable time to arrange this. We suggest that all parties involved such as family members, carers, and the occupational therapist should be present during this trial, making sure everyone is on the same page as to what is required for the user and to discuss the best way to have funding justified.
Q: Is there any maintenance required?
Maintenance is very minimal on the beds. Keeping the bed clean, and the moving parts free from dust is important. Visual checks should be performed regularly. Once a year a 9 Volt battery that connects to the motor needs to be replaced to ensure that in a power cut the bed can be lowered to the lowest sleeping position for the highest level of safety during the night.
Q: What is the cost?
These beds cost in excess of $10,000 depending on what accessories may be required such as padding, casters, incontinence covers or our specialty mattress option. All these items add additional costs; therefore, we suggest calling our customer service team for a more detailed estimation.
Q: If I need to move house what happens with the bed?
We can assist in recommending trained technicians who are able to quote you directly to have the bed moved to your new home. Call our team for more information.
Q: Do these beds come with a warranty?
The manufacturer guarantees that the product is free of manufacturing and material defects. The guarantee amounts to 24 months and starts with the delivery/install date.